It's possible that an order is no longer correct and needs to be corrected. This can be done in Floriday via a correction request or a cancellation request. This request is sent to the other party, and after approval of the correction (change) or cancellation (credit), it is automatically processed in Royal FloraHolland's systems.
Within Floriday, you can make a correction or cancellation in two ways: via the sales order overview (commercial) or via the completed delivery (logistics).
By making a correction via the sales order overview, you actually change the ordered quantity or price of the order.
By making an adjustment via the completed delivery, you ensure that part of the delivery (or the entire delivery) becomes an open delivery again. You can also make adjustments to the load carrier and/or shelves here. The settlement (the balance) is then adjusted without any further consequences for the order itself.
In this article, we explain how you can make certain changes to make an order (financially) correct.
Situation 1: The order was transported on a different load carrier or fewer load carriers
Go to the menu on the left and click Fulfillment > Fulfillment orders > Fulfilled orders. Then, select the delivery you want to correct and click the Correct Delivery order button.
Please note that this only corrects the type of load carrier, number of shelves, or number of packages being processed. If you actually want to credit some of the packages, you will also need to submit a correction request in the Sales order overview. Learn how to correct this via the Sales Order overview here.
On the left side of the order line, you can now adjust the load carrier and, if applicable, the number of shelves.
The number of layers is now automatically set to 0 if you select No load carrier for a logistics correction. You can calculate not only shelves without a load carrier, but also one of the load carriers, if, for example, the order was shipped on only 2 load carriers instead of 3.
After making changes, you can click on Send correction at the top right.
Situation 2: Part of the order is being transferred to another order
You can correct a specific batch so that the original batch is split and processed on two delivery forms/load carriers.
Has the order not yet been fulfilled?
In that case, you can Split a batch during processing using the three dots and choose the option Split item.
Next, you can choose how you want the batch to be split:
Then, two lines will appear with the indicated quantities on the load carrier. Click and drag the part of the batch you want to place on another order/delivery form to the left side under Not assigned batches.
When you fulfill the delivery now, the unscheduled portion of the batch remains to be processed again via a new delivery.
Has the order already been processed?
In that case, you will first need to open the completed delivery. Go to Fulfillment > Fulfillment orders > Fulfilled orders. Find the delivery in question and click to open it.
Click Cancel Delivery order at the top. This will make the delivery open again:
This will make the delivery pending again and you can fulfill it as described above.
Please note!
Canceling a delivery makes it pending again. This does not cancel the order itself. If you really want to cancel the order, you can do so via Sales > Sales order > Overview using the three dots at the end of the line.
Situation 3: Part of the order was damaged/had quality issues and requires credit
Do you have an order with damage or quality issues that require a partial credit? You can do so by going to the Salesorder overview and locating the order in question.
Click the Correct or cancel order option at the end of the line.
Then adjust the number of packages and click the Continue button at the bottom right. Enter the reason for the correction and then click Correct order. Once this correction is approved, the quantity and the corresponding settlement will be automatically adjusted.
Situation 4: Part of the order was damaged/had quality issues and requires a price adjustment
If you want to use a different price for part of an order, even though it was originally the same batch, you will first need to cancel that part of the order, as described above.
Because you cannot enter multiple prices for a single batch, you will then have to create a direct order or create a purchase tip where the buyer orders the second part at a different price.
Situation 5: More packages were shipped than specified in the order
Do you have an order that includes additional packages? You can adjust this by going to the Salesorder Overview and finding the relevant order.
Click the Correct or cancel order option at the end of the line.
Then adjust the number of packages and click the Continue button at the bottom right. Enter the reason for the correction and then click Correct order. Once this correction is approved, the quantity and the corresponding settlement will be automatically adjusted.
After approval, the number of packages on the order will be increased. Please ensure you fulfill the delivery with the correct number of packages or fulfill the additional quantity of added packages separately.
Please note!
If you add packages to your order and you've already fulfilled the delivery, a pending delivery order will be created for the added packages. Process this via Fulfillment > Fulfillment orders. You may then need to uncheck the box next to Hide expired delivery orders and click the Show more deliveries button at the bottom to see the correct delivery.
Situation 6: Large batch on 1 letter or mixed batch on 1 letter where the number of load carriers increases
If you need to make a correction to a fulfilled delivery order, which requires adjusting the number of load carriers, you can usually do so using the Correct delivery order button.
However, this is not possible if you used the Large batch on 1 letter or Mixed batch on 1 letter buttons. The number of shelves can be adjusted via Correct delivery order.
The solution is to cancel the delivery and then refulfill it with the correct number of load carriers and shelves.
Please note!
When you cancel a delivery order, it will be reopened. New delivery numbers will be generated when you fulfill it again.
Situation 7: The order was delivered to a different location than the one originally ordered.
If the order was delivered to a different delivery location than the one specified in the order, you can adjust this later using the three dots next to the order in the Sales order overview choosing Correct or cancel order.
Has the delivery not yet been fulfilled? Please correct the delivery address. After approval, the delivery location will be updated, and you can print a delivery form with the updated delivery address.
Has the delivery already been processed? Please select the delivery location for invoicing below. This correction is only possible if the delivery form number is known in Royal FloraHolland's systems and only applies to the financial settlement. Once the delivery has been processed, the delivery location can no longer be changed, except for invoicing purposes.
