File a correction or a cancel request

When an order has been placed, it will be listed in Floriday under the sales orders overview (Sales > Sales orders). Then you can process the order in Floriday, or in your own software package.
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But, of course, it could be the case that an order is not correct anymore and has to be adjusted. This can easily be done in Floriday using the correction request.
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As a grower you can submit a correction, but a buyer can also submit a correction to a placed direct order. As a grower you find this correction under Sales (via Sales > Sales orders > Corrections tab) and you can approve (or decline) this correction.
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On this page we explain how to submit a correction request.

Go to the left side of the menu in Floriday to Sales > Sales orders. Search for the sales order you would like to correct. You can do this by clicking on the 3 dots on the right side of the screen for the right sales order. Then choose the option: Correct or cancel order.

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A new screen will appear, where you can indicate what you would like to correct or cancel. The correct option is automatically filled in.

You can correct the following information:

Optionally, you can set a contactperson and an expiry time. The expiry time defaults to the next working day at 17:00. You can also choose 1, 2 or 3 hours. This is the time the buyer has to agree to the change. After agreement, the correction order is processed automatically.

Fill in the correct information and select Next step.

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In this screen, you display the reason for the correction. You indicate whether the correction concerns the product, availability or something else. An explanation is mandatory. You can also optionally add a photo. Then click on the button Request correction in the bottom left-hand corner.

The correction request has now been submitted to the buyer. The buyer can approve the request or deny it in Floriday. You will have to wait a moment for a response from the buyer.
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You can turn on notifications for corrections at Settings > Notifications ((can be found via the three dots at the top right behind your name).

Buyers can also automatically approve corrections or cancellations on their side via trade settings. They can also set this at a grower-specific level.

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Did you create the order yourself? Then no approval from the counterparty is required and the correction is carried out automatically.
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Once you have submitted the correction, it will appear in the corrections overview. This overview can be found under Purchasing > Purchase orders > Corrections.

Here you can see the current corrections and their status (approved or rejected). If the buyer has not yet responded, you can see when the request expires.

You can use the fields at the top to search for a particular correction, search by buyer or select corrections initiated by yourself or by a buyer.

Clicking on the line of a correction opens the correction details. This contains further information of the order, the reason, comment and possibly pictures when added.

As soon as the correction is approved and processed, you can also see this in the sales orders overview. On the right side, you will see a green icon with a pen, indicating that the correction has been processed.

Submitting a cancellation request works the same as a correction request. You submit this request to the buyer and upon approval, a credit will be issued.

Under Sales > Sales orders, find the sales order you want to cancel. At the appropriate sales order, click the 3 dots on the right-hand side of the screen. At the 3 dots, choose the option: Correct or cancel order.
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The following screen appears:

You can optionally adjust the Expiry time here. By default, it is set to the next working day 17:00. This can be changed to 1, 2 or 3 hours. You can then proceed to the Next step.

By checking the box for Return packages, you indicate that the packages will be returned and added to the balance of the logistic means.

Click on the button Continue.

In this screen, you specify the reason for the cancellation, just as you would for a correction. You indicate whether the cancellation is about the product, availability or something else. An explanation is mandatory. Optionally, you can also add a photo. Then click the Request Cancellation button in the bottom left-hand corner.

If the order needs to be cancelled because a new order needs to be created, it is useful to specify this as the reason (or possibly refer to another letter number).

If the correction has expired because the buyer did not respond in time, you can easily resubmit it. Go to the relevant expired correction via Sales > Sales order > Corrections. By clicking on the three dots at the back of the correction and select: Resubmit correction request.

If an order hasn't yet been processed as a fulfilled order, you can still correct the delivery location and/or the delivery date.

After the buyer approves it, this delivery location and/or date will also be included in the Sales order overview, in the order itself, and on the delivery note.

If an order has already been fulfilled, you can still make a correction to the delivery location afterward, but this will only apply to the financial settlement (for example, delivery abroad or in combination with a different incoterm).

Buyers can also make corrections and complaints (reclamations) on clock transactions via Floriday. If a buyer makes a complaint on a clock transaction, departments of Royal FloraHolland will be informed about this and they will further process the complaint. If, for example, there is a quality problem or something similar, a buyer can also send you as a grower a correction request.

These requests can also be found under the Corrections tab. With the Accept button you approve this correction and it will be processed automatically.

If you do not agree with the request, you can choose to decline the request via the three dots. You can inform the buyer further via the Floriday Messenger.

If only a correction on logistic resources needs to be made, you can adjust this via the fulfilled orders (and therefore not via the Sales order overview).

To do this, go to Fulfillment > Fulfillment orders > Fulfilled orders tab and search by week or letter number or by buyer if necessary. Choose the button Correct delivery order.

Read more about correcting logistics resources here.
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Sometimes more complex adjustments are required, such as a correction on a portion of the packages.

For example, if you want to make a price correction on a portion of the packages, this won't work through a standard correction. But no problem, you can cancel the portion of the order that should be charged at a different price by adjusting the number of packages downwards via the correction request in the sales order overview.

Then create an order for the portion of the packages for which a price adjustment has been agreed. This way, you can correct a portion of an order.

If you're unsure how to handle a specific correction or cancellation, please contact Floriday support: 0031-174-352070
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When you want to submit a correction request for an order whose transaction goes through VRM or Plantion, it depends on whether the order has already been completed or not.
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If you want to submit a correction or cancellation on an order before it has been settled, you can. But at the moment the order is already settled, we cannot pass on a change or cancellation. At the moment, the technical link is not yet ready to support this.
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If you want to make a correction or cancellation to a settled order that will be settled via VRM, please contact VRM. It is not possible to make this correction via Floriday.
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If you wish to make a correction request for a settled order whose transaction is through Plantion, you can contact Plantion. It is not possible to make this correction via Floriday.