Sometimes you may notice that a buyer does not see a particular supply. Why is this? There can be various reasons. For instance, a buyer might only retrieve specific trade items into their own software system, or they may only wish to see supply that include transport. In other cases, a buyer might only receive standard supply, excluding any special customer offers.
Review the potential causes listed below to ensure your buyer can once again view and order from your supply. Still having trouble? Please contact the Floriday support team. To help the support team assist you as quickly as possible, providing screenshots from your buyer’s perspective is highly recommended, it saves a great deal of time and investigative work! Additionally, it is always helpful to specify which buyer is involved, the relevant product codes, and the time period in question. Our support team will be happy to look into it for you!
We have outlined the possible scenarios for you below:
Why doesn't my buyer see my offer?
1: You haven't assigned the buyer to a price group (yet). If you add the buyer to a price group, he will immediately see the supply that is online.
2: It is possible that you have added the wrong buyer administration number to the price group. This is easy to fix! Simply add the correct buyer number to the price group and remove any old or incorrect numbers. Please note: some buyers have multiple administration numbers.
3: Is the buyer not yet able to see your supply? It is possible that the buyer is not yet part of your network. The buyer can add you to their network via Floriday. When you search within your own network, you can see which buyer numbers you are connected to. If a buyer is not yet in your network, ask them to establish a connection with you.
4: The buyer has not (yet) selected your trade item as a favorite. They can select trade items via the Explorer and add them to their chosen assortment. Once an item is selected, the supply becomes visible and orders can be placed for it.
5: Is your supply actually set to 'available'? If you haven’t entered quantities and a base price, the buyer won’t be able to see your supply. Make sure to input your quantities and prices, and ensure that your availability is enabled! Not sure? You can check your supply via the supply overview. There, you can easily filter by item, customer, or time period, and also view the current availability status.
6: Have you created customer specific trade items for this client? Please note: these items must be entered under a different tab, specifically within the Catalog Prices section (look for the button featuring a single figure on a clipboard).
7: It may happen that a customer places an order from a specific location, for example, Honselersdijk. If you have not yet added this delivery location to your delivery terms, the customer will not be able to see the offer. You can easily configure this by going to Supply > Direct sales > Delivery conditions for this delivery location.
8: It may happen that a customer wants to place an order for same-day delivery, even though your delivery terms do not allow for it. In such cases, draw the customer’s attention to your delivery conditions. If you wish to accommodate this customer with an earlier delivery, you can create a set of delivery terms specific to them. You might also choose to send a specific customer offer or a purchasing suggestion to an individual customer; by clicking a link, the customer is taken directly to the offer and can place an order that automatically applies the appropriate delivery terms.
9: The customer can specify (via a trading setting) that they only wish to receive supply that include transport costs. Is the customer currently assigned to a price group that excludes transport costs? If so, either move this customer to a price group that includes transport, or create an offer for them that includes transport costs.
To check the supply youhave available for a customer, you can also view your shop from the buyer’s perspective. This allows you to see exactly what is visible to the buyer. Go to My shop > View shop > select the Customer, and you will be able to see what your customer sees.