When an order has been placed, it will be listed in Floriday under the Sales orders. Then you can process the order in Floriday, or in your own software package. But, of course, it could be the case that an order is not correct anymore and has to be adjusted. This can easily be done in Floriday using the correction request.
On this page we explain how to submit a correction request.
Submit a correction request through Floriday
Go to the left side of the menu in Floriday to Sales > Sales orders. Search for the sales order you would like to correct. You can do this by clicking on the 3 dots on the right side of the screen for the right sales order. Then choose the option: Correction request.
A new screen will appear, where you can indicate what you would like to correct. You can correct the following information:
- The price
- The packaging code
- The number of packaging units
- The number of units per packaging unit
Fill in the correct information and, if so desired, a reason for the correction. Then click 'Save'.
The correction request has now been submitted to the buyer. The buyer can approve the request or deny it in Floriday. You will have to wait a moment for a response from the buyer. You can turn on notifications for corrections at Settings > Notifications.
As soon as you have submitted the correction, it will be listed in the corrections overview. You can find this overview under Sales > Sales orders > Corrections.
Below, you can see a correction that was submitted and a correction that was approved in the overview. In this screen, you can check if you still have corrections open.
As soon as the correction is approved and processed, you can also see this in the sales orders overview. On the right side, you will see a green icon with a pen, indicating that the correction has been processed.
Please note: For manually created orders it is not necessary to submit a correction request. You can implement the correction yourself immediately.
Submit a correction request via Royal FloraHolland
Royal FloraHolland has drawn up a pdf document that explains in 5 steps how the correction is processed. Find out how to arrange corrections for direct trade via Royal FloraHolland. Go to page 7 for the English translation
Submitting a correction request for VRM
If you want to submit a correction request for an order of which the transaction goes through VRM, you can contact VRM. It is not possible to make this correction through Floriday.