Pending orders

In the sales order overview, you will find a tile labeled Pending orders. These orders do not currently meet the minimum delivery quantity or the timeframes specified in your delivery terms, but you have the option to accept them manually.

On this page, you can learn more about:

In the Sales Orders overview, a Pending orders section can be displayed on the right-hand side. These are orders that do not (yet) meet the minimum order quantity, or that have been placed by buyers with a non-standard delivery time.

By clicking on this block, you can see which orders are involved and why they are currently pending. Once the cancellation window for the orders has passed (buyers have 5 minutes during which they can still cancel their orders), you, as the grower, have the option to manually approve the orders.
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You can approve pending orders. By doing so, you authorize the delivery of an order to the buyer, even though it does not meet your delivery terms. This effectively turns them into confirmed orders.

Click on the Pending orders block and select one of the individual orderlines.

Next, you will see all the order lines for a specific order, including the cancellation deadline and details on the quantity and timing of the order. Would you like to approve all the lines? If so, click Accept all orders at the bottom.

Do you want to approve only one or a few line items? Simply select the line item(s) and accept the order. You can also disapprove the line items individually.

If you do not approve them, the order will ultimately be rejected, either because no additional items were ordered (meaning the buyer’s total order quantity is insufficient) or because the timing does not align with the delivery terms (and the buyer has failed to address this).

At Floriday, we have minimum delivery quantities. In the Delivery conditions, you set the minimum quantity a customer must order for an order to be accepted. This is validated in the Shop, Explorer and via the API.

Orders for which the cancellation period (5 minutes) has not yet elapsed do not count toward the minimum order quantity and cannot yet be accepted or rejected. If, once the cancellation period has passed, the orders meet the minimum order quantity, they will be automatically approved.

In the approval overview, such orders are also tagged with a label: "Can be cancelled until...". You cannot yet approve these orders.

If an order does not meet the minimum order quantity, it will appear in the list of Pending orders. By clicking on it, you can see how much more the buyer needs to order to reach the minimum order quantity. The buyer will receive a notification regarding this.

Here, you can also see how much time remains and which delivery terms were applicable. You can have the order cancelled automatically if the quantity ordered is too low, or you can approve the order manually. This remains possible for up to one hour after the final order deadline has passed.

Ensure that the correct minimum quantity is set within your delivery terms. For each location, you can specify whether the delivery quantity refers to a certain number of units, packages, layers, or load carriers.

You can also set up customer-specific delivery terms. This allows you to define unique delivery conditions for a specific customer or group of customers.

Buyers may order outside the delivery times via the purchasing dashboard, the VMP link or the API link. In doing so, buyers are deviating from the delivery times as entered by the grower. Regardless of the order quantity, you have to accept the order manually in order for it to go through. These order requests can be accepted right up to the delivery lead time.