With this article, we are informing you as a grower about the option for buyers to checkout via Floriday using the eWallet. This article will tell you what an eWallet is, how to recognise an eWallet order and what credit status an eWallet order may carry.
In this article you will find some important questions and answers about orders settled via an eWallet. We would like to draw your attention to this information for proper order processing.
For you as a grower, it is important to know that orders placed by eWallet buyers can only be processed through Floriday (or an affiliated software package). You cannot handle these orders with a Connect-EAB. Can't handle (direct) delivery through your software package yet? Then read how to make sure you don't receive orders from eWallet buyers in this email.
What is an eWallet and how does it work?
With an eWallet, a buyer deposits money in advance into a digital wallet to pay for purchases on the clock, clock presales or direct trades. This still allows buyers who do not meet the credit terms at Royal FloraHolland to be able to use our marketplace and purchase from you, the grower, while ensuring payment security.
Check the spending limit
Orders placed in Floriday through an eWallet are checked for the buyer's spending limit. The spending limit ensures that a buyer does not purchase too much relative to the guarantees that have been given. In this way, Royal FloraHolland avoids over-crediting from the buyers. When there is sufficient limit, a reservation (claim) is executed in the eWallet. This gives you as a grower the security of payment.
How can you recognise an eWallet order?
An order placed by a buyer with an eWallet can be identified by the eWallet icon in the sales order summary.
Where can I find eWallet orders?
You can easily find orders from eWallet buyers in the sales overview in Floriday by filtering on 'eWallet' under 'Financial processing'.
A credit check is then performed on the spending limit in the eWallet. The outcome of the check is displayed in Floriday by means of a shield icon next to sales orders (see image).
What credit statuses are there?
When the check is done, there are different possible outcomes. Each outcome has its own icon, which has its own meaning:
The credit check was approved.
Buyer: The order fits within the spending budget.
Grower: The order can be delivered and the payment is guaranteed to a maximum of 96 hours after the planned delivery date.
The credit check has been scheduled, but not yet completed.
Buyer: The spending limit will not be checked earlier than 96 hours before the planned delivery date. For an order with a delivery date further than 96 hours, the status 'scheduled' is displayed. Once the spending limit check is done, the status is updated. The order status is not confirmed.
Grower: The spending limit will not be checked earlier than 96 hours before the planned delivery date. For an order with a delivery date further than 96 hours, the status 'scheduled' is displayed. Once the spending limit check is done, the status is updated. The order status is not confirmed. You cannot fulfil orders that do not have a positive credit check.
The credit check failed.
Buyer: There is insufficient spending budget. Replenish your spending budgetand "reclaim" the order. If you fail to do this, then the grower will not be able to complete the order.
Grower: The buyer has insufficient spending budget. This order cannot be fulfilled through Floriday. It is also not visible as an fulfilment order in Floriday. Contact the relevant buyer so that the buyer can add to their spending budget.
The financial claim of the order has expired.
Buyer: The financial claim of the order expired because the order was not settled in time (within 96 hours of the delivery date). You can ask the grower to create a new direct delivery in Floriday to arrange the payment.
Grower: The financial claim of the order expired because the order was not completed in time (within 96 hours of the delivery date). You can no longer fulfil this order. You can create a new direct delivery in Floriday if you have already delivered the products and you want to arrange the payment. Read how to create a new direct delivery in this article.
A technical error has occurred.
Grower/Buyer: The check cannot be performed. Contact the Floriday helpdesk.
Please note! Do you work through the software package linked to Floriday? Then you won't see this feature. You will then not receive a notification. You can always check the status of the order in the Floriday screens, though.