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Orders via an eWallet

What is an eWallet order and what credit status do they have?

Marcel van der Ende avatar
Written by Marcel van der Ende
Updated over a week ago

With this article, we are informing you as a grower about the option for buyers to checkout via Floriday using the eWallet. This article will tell you what an eWallet is, how to recognise an eWallet order and what credit status an eWallet order may carry.

In this article you will find some important questions and answers about orders settled via an eWallet. We would like to draw your attention to this information for proper order processing.

Please note!

For you as a grower, it is important to know that orders placed by eWallet buyers can only be processed through Floriday (or an affiliated software package).

What is an eWallet and how does it work?

With an eWallet, a buyer deposits money in advance into a digital wallet to pay for purchases on the clock, clock presales or direct trades. This still allows buyers who do not meet the credit terms at Royal FloraHolland (or deliberately opt for manual deposits via e-wallet) to be able to use our marketplace and purchase from you, the grower, while ensuring payment security.

Check the spending limit

Orders placed in Floriday through an eWallet are checked for the buyer's spending limit. The spending limit ensures that a buyer does not purchase too much relative to the guarantees that have been given. In this way, Royal FloraHolland avoids over-crediting from the buyers. When there is sufficient limit, a reservation (claim) is executed in the eWallet. This gives you as a grower the security of payment.

How can you recognise an eWallet order?

An order placed by a buyer with an eWallet can be identified by the eWallet icon in the sales order summary.

Where can I find eWallet orders?

You can easily find orders from eWallet buyers in the sales overview in Floriday by filtering on 'eWallet' under 'Financial processing'.

The shield indicates that the credit check has been done successfully and the order has been approved. The order can be delivered and payment is guaranteed.

Please note! Are you working through the software package linked to Floriday? Then you won't see this feature. You will not receive a notification. However, you can always check the status of the order in the Floriday screens.

How can you process an eWallet order?

Orders placed using an eWallet can only be processed in or via Floriday. In the screens, you do this via Fulfillment orders. In your own software package, linked to Floriday, this is only possible if the package supports (direct) delivery via Floriday. Want to know if your software package is linked to Floriday? Ask your software suppliers or check the overview on our website.

Can't handle eWallet orders via Floriday? Then turn this off!

If you can't or don't want to handle eWallet orders, you can turn off the 'Ready for order processing in Floriday' slider. This will prevent eWallet buyers from placing orders with you. This slider can be found in Settings > System.

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