With an order request, a buyer asks you to deliver a certain number of items at a certain time for a specific price. When an order request is accepted, it immediately becomes a purchase order. The buyer in question does not have to order on offered supply.
On this page, we will explain the following elements:
Order requests: after approval, immediately create a purchase order
An order request is different from a supply or catalogue request. With an order request, a buyer asks you to deliver a certain number of items at a certain time at a specific price. When an order request is accepted, it immediately becomes a purchase order. The buyer in question does not have to order on supply or a special offer.
With an order request, you have the option to Accept, Decline or Reject with counter-offer. If you reject with a counter-offer, a Customer offer is created for the buyer with your counter-offer.
To process an order request, go to the Order request tab. On the left, you can filter on all order requests or only the open requests (Action required).
If you want to accept the order request and immediately place it as an order, click on the green button to Accept this request.
Order requests: Decline
If you reject the order request via the Decline button, a pop-up screen will appear where you can provide a reason why you cannot accept this order request:
Order requests: place a counter-offer
If you do not wish to accept an order request, you can make a counter-offer. You can do this by selecting Reject with a counter-offer via the down arrow next to the Decline button.
You will then end up in a screen where you normally make a Customer offer. You have the option to place additional items in the counter-offer. The counter-offer is shown on the buyer's side as an offer in response to his order request. Click on Save at the top to send the offer as a counter-offer.
Trading settings: disable order requests
As a grower, you have the option to disable the ability to make an order request. This way, the buyer can only purchase on a correct supply that is online on Floriday. You can set this via the Trade settings. This option is enabled by default. You can disable these settings. Do you want to enable it for 1 or a number of customers? Then you can make an exception.
Go to Network > Network > Trade settings.
In the Trade settings you can also indicate whether you work with supply, article or load package requests in addition to order requests.