Once an order is placed, it is added to the sales orders in Floriday. You can then process the order in Floriday or in your own software package. However, sometimes an order will need to be cancelled. You can do so in Floriday by submitting a cancellation request. You can immediately give a reason for cancelling the order.
Please note!
Correction and cancellation requests can be submitted up to 90 days after the delivery date.
On this page we explain how to cancel a sales order request.
Submitting a cancellation request through Floriday
On the left in the Floriday menu, go to Sales > Sales orders. Find the sales order you want to cancel. Click on the 3 dots on the right side of the screen of the correct sales order. Select the following option at the 3 dots: Correct or cancel order.
You submit this request to the buyer and after approval the amount will be credited.
The folowwing pop-up will appear:
Select Cancel order on the right.
By checking the box for Return packages, you indicate that the packages will also be returned and should be credited to your logistic means balance.
You can then proceed by clicking Continue.
In this screen, you can indicate the reason for the cancellation, just as you would for a correction. Indicate whether the cancellation concerns the product, availability, or something else. An explanation is required. A photo can also be added optionally. Then click the Cancel order button in the bottom left corner.
If the order needs to be canceled because a new order needs to be created, it is useful to state this as the reason (or possibly refer to a different letter number).
Once the cancellation request has been submitted to the buyer, they can approve or reject it in Floriday. You'll often have to wait for the buyer's response.
You can enable notifications for corrections in Settings > Notifications (accessible via the three dots in the top right corner next to your name).
Buyers can also automatically approve corrections or cancellations on their end via Trade settings. This can also be configured at the grower-specific level.
If you created the order yourself, no approval from the counterparty is required, and the cancellation will be processed automatically.
Overview of corrections and cancellations
Once you've submitted the cancellation request, it will appear in the corrections overview. You can find this overview under Purchasing > Purchase Orders > Corrections.
Here you'll find the current corrections and their status (approved or rejected). If the buyer hasn't responded yet, you'll see when the request expires.
You can use the fields above to search for a specific correction, search by buyer, or select corrections initiated by yourself or a buyer.
Clicking on a cancellation line opens the correction details. This contains further information about the order, the reason, comments, and any photos (if added).
Once the cancellation has been accepted and processed, you'll see it in the sales order overview. On the right side, you'll see the green icon with the pen, which means the correction has been processed. The orange cart indicates that the order has been cancelled:
Resubmit an expired request
If the cancellation request expired because the buyer didn't respond in time, you can easily resubmit it. Go to the relevant expired correction via Sales > Sales Order > Corrections tab. Click the three dots at the end of the correction and select Resubmit correction request.
