Buyers can place requests for the trade items shown in your catalog. So a buyer will be asking you as a supplier whether you have certain products available within a specific period and what the prices are for those products. You can respond to the supply or orderrequest through Floriday and make an agreement with the buyer.
This page explains:
Receiving a request; supply-, catalog- or order requests
A buyer can make different types of requests to you as a grower. These requests are different in nature and have different effects when responding.
Supply request
With a supply request, a buyer asks you to make a specific supply, for example concerning a specific article for which you currently do not have supply online or an offer at a different price. If you respond to this request as a supplier, you create a new supply for the buyer in question. However, you are not yet certain that a buyer will actually order on this supply (although the chance is high). He actually requests supply from you via a supply request. The buyer can then order on this (but is not obliged to do so). Make sure that as long as the supply is active, you can actually deliver. If stock becomes scarce, you could adjust the quantities or remove the offer.
Catalog request
If a buyer asks you to make supply for a specific option of a trade item that you don't have in your catalog, for example an article in a different packing configurations than you have normally available. If you do not have this trade item available, you could accept this request, but this could then add a new packing configuration in the Catalog or a variant with a different quantity of flower buds, etc. Remember that with a Catalog request, the buyer also requests a supply on such a trade item. This does not yet guarantee that the buyer will order on this.
Order request
With an order request, a buyer requests a specific offer of a certain trade items at a specific price. With an order request, this immediately becomes a purchase order when this request is accepted. The buyer does not then have to order separately again on supply, but the request is then immediately converted into a purchase order, visible in in the Sales order overview and an order to be processed. If you do not want to accept an order request, you can refuse it or you can generate a counter-offer.
Respond to a supply request
Click on the message on the dashboard or in Floriday, go to Network > Requests > Supply requests in the menu. Here you will see an overview of the requests that buyers have submitted to you. At the top you see the three different types of requests. Look where there is a number shown. These are new requests.
To easily navigate to the right request, you can filter at the top of the screen on pending, rejected and completed requests. You can also search or filter by the customers name.
In the overview you can click on a supply request to respond to it. Once you open the supply request, you will be taken to the screen below, where you can find all the information that the buyer has entered.
At the top you see the title and the requester. If the requester has also activated Messenger, you can communicate with the requester via the chat button at the top right.
Below the title and requester, you see the requested order and delivery periods. If you can offer the requested items in different delivery periods, you can choose the option Period per line. This way you can then set this at item level.
With Price is included, the buyer has indicated whether he wants the request including delivery and transport and/or stickers. Behind this line you can see what the buyer has selected.
The buyer can indicate a maximum response time. This is behind the Deadline. It is also possible to leave this open. In this case, the request continues indefinitely and is therefore a continuous request.
Furthermore, the buyer can indicate which type of offer is requested; Supply type based on availability and he can select the Currency.
Under this information, you can see for which items the buyer has submitted a request, what purchase unit, number of items, price and order period.
Available prices can also be adopted for the price. Here you have the choice of transferring prices from catalog prices, batch prices, customer offers or purchase tips. This allows you to choose more specifically which prices are taken over and from which date.
It is possible for the buyer to leave certain fields blank. In this case, the buyer has already entered the price of the Rose. This price cannot be changed. You can accept this request/price and offer it to the buyer in question, or reject it if it's too low. After rejecting a request, you can always create a new offer with an adjusted price. When the price is left blank, it gives you the option of filling it in yourself.
It is also possible for the buyer to select all available packing configurations. This way you can see that there are multiple packing configurations to choose from at a later time.
If you want to offer multiple items with different order periods, you can check this at the top and set it per line:
If you do not wish to offer a line, you can reject it from the request by clicking on the three dots and selecting Reject. At this point, you will need to include a reason for rejection, so that the buyer is also made aware of why you are rejecting it.
You may also reject multiple lines at once. To do so, check the boxes on the left side of the lines you wish to reject. Next, in the bottom right of the bar that pops up, click Reject.
A red cross indicates that the line has been rejected.
You can also reject the entire request. You can do this by clicking on the Reject button at the top right.
Choose whether you want to offer the buyer the Supply type Based on availability or a Limited quantity. Limited quantity means that the quantity you enter here is specifically available to this buyer. This allows you to specify that only this buyer can see the offer. If you choose Based on availability, the offer will be based on the availability as entered in the catalog prices. If your inventory runs out and you switch the slider to unavailable, the items in the offer will no longer be displayed.
Note!
If you set the Supply type Limited quantity and disable availability under Direct Sales, the buyer can still order. Therefore, if you no longer have an item available, be sure to adjust or remove the offer!
With the Availability-based offer, if you move the availability slider for an item, it may suddenly disappear from the offer. This can be useful, but it can also unintentionally prevent a buyer from seeing the offer. So be careful what offer type you choose.
Once the offer is complete, you can click on the Offer button at the top right of the screen when all the details have been filled in.
If the request is a supply request, a Customer offer will be created, which the buyer can then purchase. If the request is an Order request, after acceptance, it will be converted into an order, which you can find under the Sales Order Overview and fulfill.
Overview of supply and order requests
By offering the items from a supply request to the buyer, you create a request response. You can find this response under Supply > Direct Sales > Offers. From the original supply request, you can link to the request response once you've offered it. Then click To supply request offer in the top bar:
Go to Supply > Direct Sales > Offers > Request Responses.
Here you'll see an overview of all request responses made to the buyer in response to a supply request. To easily find the correct request response, you can set a timeframe, select the buyer, the item, or the colleague who created the request response.
Click on the relevant request response for more information. If you wish, you can still make certain changes and resubmit using the Save button in the top right corner.
Order request; after approval a purchase order
An order request is different from a supply request or catalog request. With an order request, a buyer asks you to supply a number of items at a certain time and at a specific price. Accepting an order request immediately turns it into a purchase order. Therefore, the buyer doesn't have to order based on the supply in a seperate customer offer.
With supply requests, you create a customer offer, which the buyer can still order from (but isn't required to). An order request automatically turns into a purchase order, which can also be fulfilled (provided the delivery conditions and minimum order quantity are met).
With an order request, you have the option to accept the offer, decline it (providing a reason), or reject the request and submit a counter-offer.
Order request; reject with a counter-offer
If a buyer submits an order request and you don't want to accept it but instead offer a counter-offer, you can choose Reject with counter-offer. You can also use the checkbox next to the line to submit multiple items in a counter-offer at once.
You'll then be taken to a screen similar to the one you normally use for creating an offer. You can add additional items to the counter-offer. The counter-offer will be displayed to the buyer as a Customer offer in response to their order request.
The buyer can then accept your counteroffer, but is not obligated to do so. You can find the counter-offer under Supply > Direct Sales > Offers.
Trade settings: disabling the option to receive offer requests
As a grower, you can disable the ability to submit requests for all or some buyers. You can configure this via Network > Network > Trade Settings. Using trade settings, you can indicate to buyers how you want and are able to work. By default, receiving supply and order requests is enabled. This ensures that you automatically receive supply requests and order requests from buyers.
Many buyers whose software is linked to Floriday work this way, submitting requests to growers. If you, as a grower, really don't want this, you can disable this setting. The buyer will then receive a message when ordering that requests are not possible. If you do want to enable it for one or more customers, you can make an exception and enable the slider.
Go to Network > Network > Trade settings.
You can turn sliders on or off for Order requests, Supply requests, Trade item requests (Catalog Requests) or Packing configurations Requests (Catalog requests).
By clicking on customer specific settings at the end of the line, you can specify which buyer(s) are allowed to work with this and which are not.
Notifications
You can set notifications for receiving offer requests, so that you will be informed as soon as you have received them.
Click on the three dots at the top right. Then go to Settings in the menu.
Click on the Notifications tab and set the notification or email notification to receive offer requests.
