In Floriday, you can distribute your supply to various sales channels, allowing buyers to order your supply through these. Buyers obviously want to know when they can expect your products when they order them. That is why it’s important you set your delivery conditions properly in Floriday.
The following component is explained on this page:
How do I set up my delivery conditions?
How do I set my delivery conditions?
Go to the menu on the left and click Supply > Direct Sales > Delivery conditions.
Click on Add and name the conditions.
Choose whether these terms apply to all buyers or just a specific group. Then select on the right to which warehouses the delivery conditions apply.
If you’ve selected Customer-Specific Terms and Conditions, the Buyers box will become available. Click here to add customers to your delivery conditions.
If you have selected Customer-specific terms, the Customers field becomes available. Click here to add customers to your delivery terms. If a buyer deviates from the standard delivery locations (such as the auction in Aalsmeer, Naaldwijk or similar) and wants the delivery to be made on location, you can create new delivery terms with the buyer's specific location.
Choose whether these terms apply to all buyers or just a specific group. Then select on the right to which warehouses the delivery conditions apply.
If you’ve selected Customer-Specific Terms and Conditions, the Buyers box will become available. Click here to add customers to your delivery conditions.
- Now click on Delivery > Add delivery locations.
Choose the type of delivery here and select the destinations to which you deliver (provided these locations have the same conditions).
Next are the Transport and delivery costs. Here you can configure extra charges for delivering goods to the chosen destinations
You can set a Cost per unit, which means that the amount you enter here is charged for each load carrier a customer orders.
The Cost per delivery allows you to charge an amount per full delivery. This amount will be charged regardless of the volume ordered. If you choose to configure a Cost per delivery, you may also choose to drop these costs when a certain amount or volume has been ordered.
You may also set a Minimum delivery quantity here. This tells the customer that they need to order a minimum amount of products before an order can be placed.
Take note: The Minimum delivery quantity currently only works when customers use the Floriday web interface to place orders in your Shop. This means orders placed elsewhere may contain a quantity that falls below your configured minimum delivery quantity.
We plan to add a change to Floriday in February 2024, which allows the minimum delivery quantity to work with all the other order methods as well.
Under Order Days on the right, choose whether you wish to compile your conditions yourself, or whether you want to use the most common delivery day set. Adjust the order days if desired. Then specify the time before which orders can be placed and the day and time of the delivery.
In Floriday you enter order days. Suppose you indicate that orders made on Friday will be delivered the next day: this will actually be Saturday. If you intend to deliver orders made on Friday the following Monday, please indicate that delivery will take place three days later.
Please note: via the purchase dashboard, the VMP link and the API link, buyers may order outside the delivery time sets. This means the buyer deviates from the delivery time sets as you entered them. From February 2024, we will phase in the fact that you, the grower, have to decide whether you can proceed with the order. You have until the delivery time to manually accept this order.
Tip: on the basis of these orders, you can start discussions with the buyer to either create customer-specific delivery time sets for this buyer, or have the buyer pick up the correct delivery time sets/in advance.
Click on Save at the top right to save your delivery locations, and order and delivery times. Then click on Save again to save your delivery conditions.
If you have multiple warehouses with different conditions,add a separate delivery condition for this.
If you have delivery locations with different conditions,create an extra delivery location for an existing delivery condition by clicking on Add Delivery Locations.
Pause delivery
You can also choose to Pause all deliveries for a set amount of time in the Delivery conditions page. Use this feature when it's too busy and you're temporarily unable to fulfill any deliveries.
You can find this feature at the top of the Delivery conditions page. Click on the button to let your buyers know until which time period you're unable to deliver. Buyers will only be able to choose delivery periods after the specified period. Once the period has passed, the feature will be automatically cleared.
Please note; setting the time adjusts all supply rules involved. It takes some time for the setting to be processed in all systems.
