Clear agreements regarding the timing of sticker submission are essential. In some cases, the digital sticker information is provided only after the order has been processed and the delivery prepared, which causes unnecessary delays in processing and scheduling.
Currently, the buyer must indicate whether they require stickers as an additional service before the order status at the grower’s end becomes final (within 5 minutes). Depending on the grower’s specific trading settings, the buyer may be required to submit these stickers within that same 5-minute window, or they may have until the final order deadline to provide them.
In this article, we explain:
Adding stickers
The standard rule for adding the Additional service sticker has recently been updated. The buyer must add this service within the 5-minute cancellation window. As a grower, you will then receive a confirmed order in which you can immediately see whether the Additional service: sticker has been added.
Furthermore, once the Additional service sticker has been selected, the PDF file for the sticker (or other relevant sticker information) must be uploaded to the order itself no later than the final order deadline (as specified in the delivery terms).
If you, as a grower, wish to have the sticker information available immediately, you can arrange this through a trading partner (trading institution). In this case, the trading partner must add not only the Additional service: sticker itself but also the actual sticker file.
Stickers as an additional service
If you want to offer the buyer the option of ordering the trade items (or fusts or load carrier) stickered, you will have to have the sticker available as an Additional service. You can set this via Catalog > Additional services > Stickers. Here you can make one or more stickers selectable as an additional service. You determine the price, size, type of sticker, etc.
Additional service stickers not requested on time
If a buyer forgets to request the additional service sticker, the buyer can still do this as a 'correction'. He will still request the stickers, but this request must first be approved by you as a grower (if it is still possible to sticker the trade).
As a grower yourself, you can also add (or remove) the additional Sticker service to the order. You do this by clicking the three dots at the end of the order line and choosing Correct or cancel order. You can then add (or remove) an additional service stickers:
A buyer's request to add stickers to a confirmed order will appear for your approval or rejection, as the grower, under Fulfillment > Stickers > Tasks.
Sticker information via API integration
As of version 2026V2, the "sticker" option is validated as an additional service. Following the standard 5-minute cancellation window, the order is confirmed (committed). The "sticker" additional service must be included within this timeframe.
The buyer subsequently has the option to submit the PDF containing the sticker information via a specific request.
If the buyer forgets to add the "sticker" additional service, they can still do so by submitting a request (SalesOrderCorrectionRequestForAdditionalService). This request will then appear in the grower’s interface, under Sales orders > Corrections, for approval or rejection.